Terms of Use

These terms apply to your use of the Patient First Medical Group, PA website at [insert public website address]. Please read them before using its features. Separate agreements may apply to patient care, telehealth, the patient portal, and payment services.

Purpose of the website

The website provides information about our practice and ways to contact the office, request appointments, access patient resources, and use available online services. General website information is not a diagnosis or a treatment recommendation for an individual patient.

Browsing the website or sending a general inquiry does not, by itself, establish a physician-patient relationship. These terms do not change an existing relationship with the practice or replace your care instructions.

Emergencies and urgent concerns

Do not use website forms, chat, email, text messages, or appointment requests for emergencies. Call 911 or go to the nearest emergency department. For a time-sensitive concern that is not an emergency, call the office rather than waiting for a website response.

Appointments and refill requests

Provide accurate information when submitting a request. An appointment is confirmed when you receive confirmation through the booking system or from our office. Availability may change, and some concerns may require a different type of visit.

A refill request is subject to clinical review. Submitting a request does not guarantee a prescription, a particular medication, or a refill within a particular time. An appointment, examination, or testing may be needed.

If you need to cancel or change an appointment, contact our office as early as possible. Any applicable cancellation or missed-appointment policy will be communicated separately.

Accounts and authorized access

Keep your login details private and use only accounts you are authorized to access. Caregivers and family members should use the practice's approved proxy access process. Contact us promptly if you believe an account has been accessed without permission.

Calls and text messages

Contact the office to discuss available messaging options and communication preferences. Text messages are not an emergency service, and delivery or immediate review cannot be guaranteed.

Payments and insurance

Online payment features allow you to make payments toward your account. Paying online does not determine insurance coverage or guarantee that a claim will be paid. Contact our office about billing questions, payment errors, or refund requests. Separate financial policies and any applicable estimates govern charges and payment arrangements.

Appropriate use

Do not use the website to impersonate another person, submit information you are not authorized to share, interfere with site operation, upload harmful code, or attempt unauthorized access to accounts or systems.

Website content and external services

Website content belongs to the practice or its respective owners unless stated otherwise. You may view or print information for personal, noncommercial use. Other uses require permission unless applicable law permits them.

External websites and service providers may have separate terms. A link does not guarantee that their information is complete or that their services will always be available.

Availability and changes

We aim to keep practice information accurate, but website content may contain errors or become outdated. Call the office to confirm details that affect your visit. Technical problems or maintenance may interrupt online services.

We may update these terms and will identify the current version by its effective date. Nothing in these terms limits rights or responsibilities that cannot lawfully be limited, including applicable patient rights and professional duties.

Contact

Patient First Medical Group, PA, 7151 Colleyville Blvd, Suite 103, Colleyville, TX 76034. Telephone: (817) 416-1931